
Saudi Arabia received 19.5 million pilgrims and Umrah performers from abroad in 2025, achieving a satisfaction rate exceeding 90 per cent for the services provided, Saudi Press Agency (SPA) reported, citing the National Centre for Performance Measurement of Public Entities (Adaa).
The record figures reflect the rapid development of the services for pilgrims and Umrah performers.
The Pilgrim Experience Program stated that these improvements covered both the Hajj and Umrah seasons.
The program also reported satisfaction rates of 91 percent among pilgrims and 94 per cent among Umrah performers, reflecting the quality of planning and operations, as well as the coordinated efforts of more than 60 entities working in harmony to deliver integrated services.
Moreover, the program noted that these achievements represent a continuation of the Kingdom’s proud historic honor in serving the Two Holy Mosques and their visitors.
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It stressed according the service of the pilgrims and Umrah performers the highest priority and dedicate all resources to enhancing service quality and strengthening the system’s readiness year after year.
Source: Bernama